Refund and Returns Policy
Welcome to YogaTopChoice.com (“we,” “our,” or “us”). At KUNQI INTERNATIONAL LIMITED, we strive to ensure that you are satisfied with your purchases. This Refund and Returns Policy outlines the conditions and procedures for returning items purchased from our website.
1. Return Eligibility
- Time Frame: You may return items within 30 days of receiving your order.
- Condition: Items must be in their original condition, unworn, unwashed, and with all tags attached.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
2. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Sale items (unless faulty)
- Personalized or custom-made products
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at KUNQIINTER@outlook.com with your order number and reason for return.
- Receive Authorization: Wait for our customer service team to provide you with return authorization and instructions.
- Ship Item: Send the item back to us at the provided address. You are responsible for the shipping costs unless the item is faulty.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
5. Exchanges
We do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at KUNQIINTER@outlook.com with your order number and details of the defect. We will arrange for a replacement or refund.
7. Contact Us
For any questions or concerns about our Refund and Returns Policy, please contact us at:
Email: KUNQIINTER@outlook.com
Mailing Address: KUNQI INTERNATIONAL LIMITED, 120 (Room 1) Manor Waye, Uxbridge, London, United Kingdom, UB8 2BH
This Refund and Returns Policy was last updated on July 24, 2024.